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Answers from your own pages, not guesses.
General chat tools talk about anything. A Rep only answers from the pages your site has published, links to them, and hands the visitor one clear next step.
| Next Day Sales | General website chat | |
|---|---|---|
| Where answers come from | Only the site's own published pages, with links | Usually a general model plus uploaded notes |
| When it doesn't know | Says so and offers a way to get in touch | Varies by setup |
| Enquiry capture | Built into the answer, sent to one leads inbox | Often a separate form or live agent |
| Cookies and tracking | None; nothing personal unless a visitor submits it | Commonly uses cookies and visitor IDs |
| What you learn | Unanswered questions become recommendations and drafts | Chat transcripts |
When the other option is the better fit
- You need live human chat staffed during business hours.
- You want open-ended conversation beyond what your site says.