Getting Started

    Getting help inside the app

    Ask the support assistant, track your conversations, and reach a human when you need one.

    ·1 min read

    Help & support (/help) is the fastest route to an answer.

    1. Ask your question in plain language. The assistant answers from this knowledge base and links the articles it used.
    2. Every question becomes a conversation you can reopen from the same page.
    3. If the assistant is not confident — or the question touches billing, your account, security or anything it cannot verify — it hands the thread to the Next Day Sales team automatically.
    4. You can also press Talk to a human at any point.

    When the team replies, the reply appears in the thread and you get an email with a link straight back to it.

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