Exit-intent Ask Rep

The Exit intent option is a floating Ask Rep that also opens itself once when a visitor looks like they are about to leave.

What triggers it

• Desktop — the cursor leaves the top edge of the viewport.
• Mobile — a fast upward scroll (more than 80px in under a quarter of a second) while part-way down the page.

It shows at most once per browsing session, per site. Closing it counts — it will not reappear on the next page.

What it shows

Under Customize → Exit prompt you control:

• Title and message — keep both short; this is an interruption.
• Mode — an ask box, a CTA button, or both.
• CTA label and link — where the button goes if you use one.

If you have no CTA and no ask box configured, the Rep falls back to your lead capture form so the visitor still has something to do.

Wording that works

Lead with the question the page did not answer: "Still comparing options?" beats "Wait — before you go". If the page is a pricing page, offer the specific thing (a quote, a call), not a generic contact prompt.

When not to use it

• Checkout, booking confirmation and thank-you pages — the visitor is already converting.
• Sites that already run their own exit popup. Two overlays fighting each other reads as spam and depresses both.
• Single-page marketing sites where the sticky bar or chatbot is already visible the whole time.

Turning it off

Disable the Rep, or clear the Enabled toggle in the exit prompt block to keep the floating Rep and drop only the exit behaviour.